![]() ![]() If successful, retry logging into original site.Enter in your Fenway Health username and password similar to the image below. If using email and it is determined that there are multiple accounts associated to the email address, select the appropriate username under Login and continue following the instructions received in email. After installing the Citrix Workspace App (if necessary) - open up a web browser such as Internet Explorer, or Google Chrome. ![]() If no email is received, check your spam and if still no positive results, open a case with Customer Service.If invalid user name is submitted, try using the email option.If valid username/login has been identified continue with the password reset via the email sent to your inbox.Verify you are using the correct username or email address by selecting the User name / Email option under " Find my account by" and then select Find My Account.CTX463758 - How to recover access to your account.CTX461297 - How to enroll into Multi-factor Authentication (MFA).If No - Refer to one of the applicable self help articles:. ![]()
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